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HIGH-QUALITY SUPPORT TEAMS FROM LATIN AMERICA

Slow Support Kills Trust. Don’t Let It Cost You Customers.

Long wait times, robotic replies, and low quality service don’t just frustrate users. They hurt your brand. Puzzle builds fast, fluent support teams in Latin America that feel like part of your company from day one.

English fluent agents with service mindset

Time zone aligned for real time response

Easy to scale up or down with demand

Let's Connect!

HIGH-QUALITY SUPPORT TEAMS FROM LATIN AMERICA

Slow Support Kills Trust. Don’t Let It Cost You Customers.

Long wait times, robotic replies, and low quality service don’t just frustrate users. They hurt your brand. Puzzle builds fast, fluent support teams in Latin America that feel like part of your company from day one.

English fluent agents with service mindset

Time zone aligned for real time response

Easy to scale up or down with demand

Let's Connect!

HIGH-QUALITY SUPPORT TEAMS FROM LATIN AMERICA

Slow Support Kills Trust. Don’t Let It Cost You Customers.

Long wait times, robotic replies, and low quality service don’t just frustrate users. They hurt your brand. Puzzle builds fast, fluent support teams in Latin America that feel like part of your company from day one.

English fluent agents with service mindset

Time zone aligned for real time response

Easy to scale up or down with demand

Let's Connect!

Built in Latin America. Trusted by SaaS Teams.

Turn Customer Support into a Growth Engine.

Your product’s great. But can your support team keep up?

When tickets pile up, onboarding slows down and clients churn, it’s not a helpdesk issue. It’s a growth blocker. Puzzle builds high-performing nearshore support teams across Latin America, trained to deliver fast, bilingual, expert-level service at scale.

Let’s Scale Support Smarter
Let’s Scale Support Smarter
SUPPORT TALENT THAT FEELS IN-HOUSE

Your Customers Won’t Wait.
Neither Should Your Support Team.

Slow replies. Missed tickets. Frustrated users. Every delay costs you trust. Our nearshore support agents jump in fast — trained, bilingual, and ready to deliver world-class service from day one.

  • Zendesk

  • Freshdesk

  • Intercom

  • HubSpot

  • Empathetic

  • Fast Learners

  • Bilingual

  • Tech-Savvy

  • CRM Experience

  • SaaS Support

  • Zendesk

  • Freshdesk

  • Intercom

  • HubSpot

  • Empathetic

  • Fast Learners

  • Bilingual

  • Tech-Savvy

  • CRM Experience

  • SaaS Support

  • Bilingual

  • Ticketing Systems

  • Customer-Focused

  • Process-Driven

  • Slack-Ready

  • Support That Scales

  • Help Scout

  • Tidio

  • Kustomer

  • Monday.com

  • Bilingual

  • Ticketing Systems

  • Customer-Focused

  • Process-Driven

  • Slack-Ready

  • Support That Scales

  • Help Scout

  • Tidio

  • Kustomer

  • Monday.com

Start Building Smarter
Start Building Smarter
YOUR HIGH-SKILL SUPPORT PARTNER
YOUR HIGH-SKILL SUPPORT PARTNER

Dropped Tickets.
Burned Out Teams.
Missed KPIs.

Dropped Tickets.
Burned Out Teams.
Missed KPIs.

If your support load is growing faster than your team, it’s not just a headache—it’s a risk. Puzzle gives you fast access to high-skill Latin American agents who speak your language, work your hours, and deliver like they’ve always been part of the team.

If your support load is growing faster than your team, it’s not just a headache—it’s a risk. Puzzle gives you fast access to high-skill Latin American agents who speak your language, work your hours, and deliver like they’ve always been part of the team.

Time-zone aligned

English fluent

Fast to onboard

Let's Build Your Team!

Customer Support Can’t Wait. Neither Should You.

Customer Support Can’t Wait. Neither Should You.

Customer Support Can’t Wait. Neither Should You.

We move fast—so your team doesn’t fall behind on tickets, quality, or KPIs.

We move fast—so your team doesn’t fall behind on tickets, quality, or KPIs.

We move fast—so your team doesn’t fall behind on tickets, quality, or KPIs.

STEP 1
Understanding Your Needs

We help you define the roles, skills, and team structure needed to hit your product goals—fast.

STEP 2
Vet Top Talent

Our experts rigorously screen top-tier candidates for skills, mindset, and team compatibility.

STEP 3
Meet The Best Matches

You review detailed profiles, conduct quick interviews, and choose who joins your team.

STEP 4
Onboard Without the Overhead

We handle contracts, scheduling, and local logistics so your new agents are ready to go—now.

Two Ways to Scale.
One Standard of Excellence.

Two Ways to Scale.
One Standard of Excellence.

Two Ways to Scale.
One Standard of Excellence.

Whether you need a few agents or a full support squad—Puzzle delivers.

Whether you need a few agents or a full support squad—Puzzle delivers.

Whether you need a few agents or a full support squad—Puzzle delivers.

Schedule a Call With Our CEO
Need help clearing your support backlog?

Our high-skill agents jump in fast—aligned with your time zone, fluent in English, and trained to maintain your brand’s tone and standards.

Need a full support team to scale smart?

We build and manage dedicated teams tailored to your channels, SLAs, and workflows—no training delays, no hiring bottlenecks.

Schedule a Call With Our CEO

Still thinking it over?

Still thinking it over?

Mind sharing what’s holding you back?
Mind sharing what’s holding you back?

Let’s Talk About What You’re Building.

Whether you’re scaling fast or still exploring, we’re here to help you get it right.

Contact Us
Schedule a Call

+1 (404) 822-9724


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